Refund Policy

At Cocos Online, customer satisfaction is our priority. We make every effort to ensure that your order reaches you in good condition and exactly as expected.

Returns & Refunds

If you receive a damaged, defective, incorrect, or missing item, please contact us as soon as possible after receiving your order. Our team will review the issue and assist you with the appropriate solution.

Refund Eligibility

To be eligible for a refund or replacement:

• The item must be damaged, defective, or incorrectly delivered.

• You should contact us shortly after receiving your order.

• We may request photos or other details to verify the issue.

• Certain products may not be eligible for return due to hygiene, safety, or product-specific restrictions.

Refund Process

Once your request is reviewed and approved, we will inform you about the next steps. Depending on the situation, we may offer a replacement, exchange, store credit, or refund.

If a refund is approved, the amount and method of refund will be communicated to you by our team.

Non-Returnable Items

For health, hygiene, and safety reasons, certain opened or used products may not be eligible for return or refund.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Cancellation requests may not be accepted once the order has been dispatched.

Contact Us
For any privacy-related concerns, contact us at:
cocosupermarket@gmail.com
Phone: 03002659292

If you have any questions or concerns regarding a return or refund, please contact our customer support team. We are always happy to help.

Thank you for choosing Cocos Online. We appreciate your trust and business.